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SHIPPING & RETURNS

 

Returns Policy

You may return new, unused items within 30 days of delivery for a full refund. Please make sure that all items are returned in their original condition and packaging, unworn and unwashed with all labels. We reserve the right to refuse returns if this has not been done.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We will not refund shipping charges. Please get a delivery confirmation number for your package when returning. We are not responsible for lost packages.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

The transportation of the parcel is already paid for but you have to pay local custom and VAT. Please note all international custom charges and taxes are payable by the receiver. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Hatterkingdom .com is not responsible for any additional charges incurred for shipping orders internationally. If you are in doubt over these charges please contact local customs office .If you refuse a shipment from Hatterkingdom.com you are responsible for the original shipping costs  any Import Fees Customs fees that are incurred on the package, and the cost of returning the package to Hatterkingdom.com This amount will be deducted from your merchandise refund.

Exchanges.

We do not currently offer exchanges. If you would like to exchange  please return your items and place a new order through the website (it will get to you faster).

If you have any questions please contact us via our contact form on the website.

TERMS AND CONDITIONS

Copyright & Terms of Use

We have stated on our site, the terms and conditions that apply when you use our web site. Hatter Kingdom LLC, reserves the right to modify these terms and conditions from time to time. By accessing the site, you agree to be bound by terms and conditions in effect when you access the site, as shown in this section..

Contents of This Site and Your Use of the Content.

This site includes materials in many formats, including images, illustrations, audio clips, video clips and text. All of this information is protected by copyrights that are owned by Hatter Kingdom LLC.  You may not copy, download, reproduce, republish, upload, post, transmit or distribute in any way materials from this site. You also may not modify the materials or use the materials for any purpose other than your own personal, non-commercial, home use. Modifying or using the material in any other way is a violation of the copyrights and other intellectual property rights of the material owner. You also are prohibited from using the material on any other web site or networked computer environment.

Information That You Submit to Hatter Kingdom LLC

We welcome your comments regarding our merchandise and services, and about our web site. Any notes, messages, ideas, suggestions or other material that you send to us will become the property of Hatter Kingdom LLC. We may use the material in any way we choose for as long as we choose without any restrictions. By sending us the material, you agree that we have the right to publish the material for any type of use including promotional and advertising purposes and that we do not owe you any compensation for using the material. Because we have an unlimited right to use whatever you send us without paying you any compensation, please do not send us any original creative materials such as artwork, stories, slogans or product designs.

Links to Other Sites

As a convenience to our customers, we have included links from our site to sites that are owned by entities that are not affiliated with Hatter Kingdom LLC. Hatter Kingdom LLC  and the entities affiliated with  Hatter Kingdom LLC do not operate or control the content of these sites. We also do not control the goods or services offered through these sites. When you access one of these sites through a link on the Hatter Kingdom LLC. site, you do so at your own risk.

Colors and Selection

We make every effort to display the colors of our products included on this site as accurately as possible. Because the colors that you see depend on your monitor, we do not guarantee that your monitor's display of any color is accurate. The selection of items online often varies from the items featured in our stores and in our store advertisements. Supplies of items featured online are not subject to rain checks.

Disclaimer

This site and the content of the site are provided "as is" and without warranties of any kind, either express or implied. Hatter Kingdom LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness of a particular purpose. Hatter Kingdom LLC  does not warrant that the content of this site will be accurate, reliable or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Hatter Kingdom LLC does not warrant or make any representations regarding the use or the results of the use of the content of this site or in linked sites in terms of their correctness, accuracy, timeliness, reliability or otherwise. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Hatter Kingdom LLC shall not be liable for any damages of any kind related to your use of this site.

Limitations on the Liability of Hatter Kingdom LLC

Neither Hatter Kingdom LLC nor its related entities or its content providers are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on Hatter Kingdom LLC or from the use of, or the inability to use Hatter Kingdom LLC information. You specifically agree that Hatter Kingdom LLC  is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with Hatter Kingdom LLC or any information on the site, or with any of these Terms and Conditions of Hatter Kingdom LLC., your sole and exclusive remedy is to discontinue using hatterkingdom.com

Termination of Agreement

These Terms and Conditions will continue as an agreement between us until we terminate them, which we may do at any time without notice to you. We also may terminate your right to use this site immediately and without notice to you if, in our sole discretion, you fail to comply with any of these Terms and Conditions. If we do terminate your right to use this site, then you are no longer authorized to access or use any of the benefits of this site. In addition, the restrictions we have imposed on you concerning copying or downloading information, and the disclaimers and limitations or liabilities that we have stated in the Terms and Conditions, will survive our termination of the agreement. The Terms and Conditions that we have stated in this site are the entire agreement between us relating to each of the issues discussed in those Terms and Conditions.

Disputes

If you have concerns about our web site, we encourage you to contact us. If you decide to pursue a claim against us, our agreement is governed by and shall be construed in accordance with the laws of the State of New Jersey  without giving effect to any principles of conflicts of law. You agree to bring any claims against Hatter Kingdom LLC exclusively in the state or federal courts of New Jersey.  If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Promotions

From time to time, Hatter kingdom.com features various promotions.  We have established a few simple rules that apply to these promotions:

All Promotions

  • All promotions are subject to the terms and conditions as shown on this site.

  • We reserve the right to limit quantities purchased.

  • All promotions are for a limited period, and the dates covered by the promotion are listed on this site..

  • Unless otherwise stated as part of the promotion description, all promotions require a purchase.

  • All promotions are void where prohibited by law.

 

PRIVACY POLICY

What information do we collect? 

We collect information from you when you register on our site, place an order or subscribe to our newsletter. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number . You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.



How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


Terms and Conditions 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://hatterkingdom.com/terms-and-conditions/

Your Consent 

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. 

This policy was last modified on 2013-02-21

Contact Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Hatter Kingdom LLC
15 Warren Street, Suite 317
Jersey City, NJ 07302
United States
sales@hatterkingdom.com

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